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06 / Facts, causes & corrective action

Understand what happened.
Prevent what happens next.

Structured investigation support that connects evidence, contributing factors, and practical corrective actions.

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Incident Investigation

A clear account. A useful outcome.

A meaningful investigation goes beyond the immediate event. We help teams establish the facts, examine work conditions and system weaknesses, and identify improvements that reduce the opportunity for recurrence.

01. Investigation planning & evidence organization

Define the scope, team responsibilities, and information needed. Support evidence-preservation planning, document collection, photo logs, and a timeline once emergency response and scene safety have been addressed.

02. Interviews & event reconstruction

Develop fact-focused interview questions and organize witness accounts, procedures, training records, and work conditions. Separate observations from assumptions and identify information that still needs confirmation.

03. Contributing factors & root-cause analysis

Examine equipment, procedures, supervision, training, communication, and organizational conditions. Use a structured method appropriate to the event to identify correctable causes rather than stopping at individual error.

04. Corrective actions & lessons learned

Translate findings into actions with assigned owners, target dates, and verification steps. Prepare a clear report and help communicate relevant lessons without unnecessarily disclosing personal information.

Before we get started

Common questions.

Can you support near-miss investigations?

Yes. The scope can cover injuries, property damage, near misses, or recurring events. Depth is matched to the event’s actual and potential consequences.

Does this replace emergency response or regulatory reporting?

No. Emergency response and required notifications must proceed through your established procedures. Consulting availability and investigation support are agreed separately; this website is not an emergency reporting channel.

How do you know a corrective action is complete?

Each action should have an owner, a completion target, and evidence of implementation. Follow-up can include checking whether the change addresses the identified cause and works in practice.

Reference: OSHA incident investigation resources ↗.

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step a clear one.

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